FAQ

Frequently Asked Questions

Where can I see or edit the email that is send to the customer?

Fulfilleo sends the tracking numbers to customers using the Shopify's shipping confirmation email. You can preview and edit the email template in your store settings (Settings > Notifications > Shipping confirmation).

Shipping confirmation email preview

Can Fulfilleo process acknowledgment files?

Yes! Fulfilleo allows you to automate updates to order metafields without fulfilling the orders. This feature is useful for marking orders as accepted or rejected based on an acknowledgment file provided by your fulfiller.

Sample acknowledgment CSV file

To process an acknowledgment file without marking the order as fulfilled:

1. Go to the Data Mapping section.

2. Delete the Tracking Number field.

3. Add the Metafield field (or multiple fields).

4. Select the metafield(s) to update and configure the mapping.

Fulfilleo data mapping for acknowledgment files, updating order metafields

You can also use Liquid to transform values from the feed into a format that works best for your workflow.

{%- if row['accepted'] == "Y" %}accepted{%- else %}rejected (code: {{ row['rejected_reason_code'] }}){%- endif %}

Fulfilleo data mapping using a Liquid formula for acknowledgment files

Order metafield updated using an acknowledgment file value converted with a Liquid formula